Before your business move, understand the written scope, applicable coverage and the procedure for reporting a problem. A website article is not a warranty, insurance policy or replacement guarantee.
Read the actual job documents
Identify the contracting business, locations, inventory, services, exclusions and responsibilities in the signed agreement. Ask how changes are approved and how any damage or missing-item report will be handled. Obtain clarification in writing before work begins. This guide does not establish a separate BMG warranty or a universal reporting deadline.
Check insurance for the intended work
Ask for current insurance documents and have your broker or insurer explain which policies apply, any limits, exclusions and deductibles, and how a claim must be reported. A certificate records insurance information; requested building requirements still need review. The California Department of Insurance commercial insurance guidance provides background for that discussion.
Document condition and custody privately
Keep an inventory and note pre-existing damage before loading. If you take condition photos, limit them to the relevant items and keep them in the project’s private records. Avoid exposing confidential papers, personal information or screens. Record who hands over and receives the items, and check the inventory at delivery.
Report a concern promptly
Contact our office promptly, identify the item and location, describe what happened and preserve the affected property and available evidence. Ask which documents the responsible party needs. Your signed agreement, policy terms and applicable law govern coverage, valuation, deadlines and remedies. Ask for written clarification of any proposed repair or replacement.
Separate completion from unresolved items
Record outstanding work or a reported issue during the final walkthrough. Agree the responsible contact and next step in writing. A service concern and a request for an honest customer review are handled independently.
Plan the agreed work
Book a free walkthrough or Get my price. BMG confirms the moving scope, price, access and dates in writing. Send building requirements through our vendor onboarding page.